Job Description:
We are currently looking for a Virtual Assistant to handle all guest communications for our AirBNB listings. As a Virtual Assistant, your main responsibility will be to ensure prompt and professional communication with guests, including answering inquiries, managing bookings, and delivering exceptional customer service…
To be successful in this role, you should possess excellent written and verbal communication skills, pay close attention to detail, and have a friendly demeanor. Previous experience in the hospitality industry or with AirBNB guest communications would be highly valued.
Key Responsibilities:
– Manage and respond to all guest inquiries and communication in a timely and professional manner
– Handle booking requests and ensure accurate and up-to-date information is provided to guests
– Provide exceptional customer service by addressing guest concerns or issues promptly and effectively
– Maintain a high level of attention to detail when managing bookings and guest information
– Demonstrate the ability to multitask and prioritize tasks effectively
Skills and Qualifications:
– Strong written and verbal communication skills, with a clear and concise communication style
– Previous experience in customer service, preferably in a hospitality setting
– Exceptional attention to detail, ensuring accuracy in all guest communications and bookings
– Proven ability to multitask and prioritize tasks in a fast-paced environment
– Familiarity and proficiency with the AirBNB platform and its features
This is a medium-sized project that requires ongoing support for a minimum of 6 months.
Expertise Level: Intermediate
