Job Title: Apple Home: Your At-Home Advisor
Company: Apple…
Location: Remote
Job Type: Full-time, Remote
About Apple:
Apple revolutionizes how people use technology, and we are looking for enthusiastic people to join our team. Apple ignites the imagination and passion of millions worldwide. Our products and services are not just groundbreaking, they define new boundaries. If you?re excited by innovation and driven by a desire to help others, you may be exactly who we?re looking for.
Job Description:
We are currently seeking a dedicated and customer-focused At-Home Advisor to provide support and solutions for our customers across the globe. As an At-Home Advisor, you?ll be the friendly voice of Apple, providing premier customer service, troubleshooting, and technical support. We?ll train you to troubleshoot, provide customer service, and resolve customer issues. You?ll get to work from the comfort of your own home, helping customers have the best experience possible.
Responsibilities:
? Respond to customer inquiries via phone, email, and chat
? Provide knowledgeable and solutions-oriented customer service
? Troubleshoot software and hardware issues
? Maintain customer satisfaction through effective problem solving
? Promote Apple products and services
? Attend all virtual training and meetings
Requirements:
? At least 2 years of professional customer service experience
? Strong interpersonal skills
? Excellent verbal and written communication skills
? Ability to work independently and efficiently
? Strong organizational skills and attention to detail
? Basic understanding of Apple products and services
? High-speed internet connection
? Flexibility to work a schedule that includes weekends and holidays
Benefits:
Apple offers an incredible benefits package that includes competitive salary, comprehensive medical, dental, and vision insurance, 401(k) plan with company match, paid time off and holidays, product discounts, and the opportunity to work from home.
Equal Opportunity:
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
How to Apply:
Are you ready to join a team that?s passionate about helping customers and committed to creating the best possible user experience? Apply now by submitting your resume and cover letter. We can?t wait to hear from you.
(Note: Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.)
Application Deadline: Open until filled.
If you are a dedicated, customer-focused individual who wants to make a difference in the world of technology, apply today to be an Apple At-Home Advisor. We look forward to welcoming you to our team
