Customer Service Representative
Reports to Customer Service Manager
…
Full-Time Hourly Position
Do you want to work for a company that promotes a work hard, play hard attitude? And for a company that challenges, empowers, and surrounds you with good people?
At Kinco, we love what we do and show up every day because we?re excited about the place we do it. We are a company that is willing to roll up our sleeves and do what needs to be done. We believe that details matter. We challenge ourselves to be creative and resourceful, always working toward improving our products, processes and services.
If this feels like a company that aligns with your outlook and values, please keep reading.
Summary/Objective
The Customer Service Representative interacts with the company?s customers by addressing inquiries, resolving issues and facilitating order transactions.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Interacts with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication.
? Collects and enters orders for our products.
? Fields customer questions and concerns while ensuring appropriate actions are taken to develop resolutions.
? Manages flow of sales orders for internal sales partners and confirms accuracy.
? Maintains customer records in CRM and other business systems.
? Establishes and maintains effective working relationships with internal and external organizations, groups, team members and individuals.
? Assists with various projects and other duties as needed.
Competencies
? Excellent communication skills including active listening with attention to detail.
? Service-oriented, organized and able to perform in a fast paced environment.
? Proficient in Microsoft Office Suite with the ability to learn new software.
? Learns from and adapts to customer service trends based on customer communication and feedback.
? Remains calm and professional in all situations.
? Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment either in our Portland, OR office or out of one’s home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
? This is largely a sedentary role and the employee will be required to talk, write and listen.
? Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.
Travel
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
Required Education and Experience
? AA degree or equivalent from 2 year college or technical school; or equivalent combination of education and experience.
? Proven customer support experience with ability to adapt/respond to different situations.
? Professional, outgoing, and service oriented.
? Minimum of 2 years Customer Service experience in B2B setting.
? Proficient in Microsoft Office.
Preferred Education and Experience
? Experience with CRM, ERP and warehouse management systems.
? Familiar with Zendesk and Asana.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Life At Kinco
Kinco® is a second-generation family owned business which manufactures and sells suspenders, lined, unlined, cut resistant, coated, and disposable gloves. And, yes, we know ? gloves and suspenders may not be the most glamorous product on the market ? but they are honest, straight-forward, and hardworking. Just like us. We at Kinco® are a dedicated and passionate group that strive to not only maintain quality and innovation in our gloves and suspenders, but to provide the best possible customer experience in the industry.
We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. We push ourselves to deliver a great value to our customers in both product and service. To do this successfully, we not only rely on our employees to follow the company?s core values, but also for both our manufacturers and customers to carry out the same strong integrity ? whether it?s deciding on where to buy raw material or where our products are being sold. It is essential to Kinco® that every relationship throughout the spectrum of our business is a partnership where all parties have a clear understanding of who we are and what we represent.
As evidence of this commitment, our full-time employees enjoy paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, continual education through ongoing off-site training and you-pick classes, discounts to retailers, tickets to local sporting events, and paid volunteer opportunities. In addition, Kinco® values each team member?s voice and input – in fact, all of our employees participate in our quarterly strategic planning and each person has insight into the company inter- workings through our open-book management methodology.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Professional development assistance
? Vision insurance
? Work from home
Shift:
? Day shift
Education:
? Associate (Preferred)
Experience:
? B2B Customer Service: 2 years (Required)
Work Location: Remote
