Customer Service Specialist (Administrative
Analyst/Specialist-Non-Exempt
…
Classificaiton: Administrative
Analyst/Specialist-Non-Exempt
Department: Student Business Services
Sub-Division: Associate Vice President of Financial
Services
Salary Range: $3,879 – $4,300 per month
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
About CSUF:
Standing on 241 acres in the heart of Southern California, the
University was founded in 1957 and has grown into a population of
over 40,000 students. As Titans, we believe that diverse
perspectives deepen our understanding. We are committed to giving
students the support they need to graduate, while responding to
California’s revolving work force needs. At Cal State Fullerton we
strive for continual improvement of students, staff, faculty, and
administrators through orientations, training programs, and
professional development opportunities. As part of the Titan
Community, you have access to many campus facilities and services
including but not limited to the Grand Central Art Center in Santa
Ana, the Arboretum and Botanical Garden at Cal State Fullerton,
cultural events and performances in the Clayes Performing Arts
Center, Cal State Fullerton Athletics sports events, Titan
Recreation Center, and the Employee Wellness Program.
Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in
demand comprehensive University that is driven to shape the future
of education and foster a vibrant community of diverse students,
faculty, staff, and administrators who uphold values of inclusive
excellence, free speech, and an environment free from
discrimination. We are continuously seeking individuals from
various career disciplines that share the University’s mission and
core values. We warmly welcome you to consider joining the Titan
Community where minds expand and opportunities flourish.
About the Position:
Student Business Services is part of the Division of Administration
and Finance. We operate as our university’s cashiers and collect,
allocate, and safeguard funds between students, banks, other
departments, and various external sources. Account specialists are
available to offer private consultation and personalized meetings
to find payment solutions. Our customer service centers are ready
to answer inquiries about student financial accounts and other
related issues. We seek an exceptional individual to join our team
as the Customer Service Specialist (Administrative
Analyst/Specialist-Non-Exempt). The ideal candidate in this role
should have a positive attitude and an active, energetic mind
characterized by highly ethical practices and a commitment to
diversity, openness, flexibility, integrity.
Under general direction, reporting to the Associate Director of
Student Business Services, the Student Business Services (SBS)
Customer Service Representative independently provides information,
advice, and counsel on a variety of federal, state, and
institutional student policies and procedures. The Student Business
Services Customer Service Representative has clear student-centered
philosophy and will act as the front door and face of Student
Business Services Customer Service division. The position is also
responsible for researching, investigating, analyzing and following
up with student questions, while, at the same time, providing
excellent customer service and advice to students, parents, and
university departments regarding California State University (CSU)
Fullerton policies and procedures. Maintains confidentially and
adheres to Family Educational Rights and Privacy Act (FERPA)
privacy guidelines while reporting accurate financial data/detail
to staff, students, faculty and other customers. Expected to have
in-depth knowledge of Cal State Fullerton campus policies and
procedures. Will remain up to date on industry standards and
implement them as they apply. Represents Student Business Services
by effectively communicating with diverse groups including
students, faculty, staff and the general public by providing
courteous, prompt and excellent customer service. Values quality
and timeliness of work and is self-directed. Responsible to provide
back-up on phones, live chat, and in-person Student Business
Services as needed. Must have the ability to focus on problem
solving and work collaboratively in a team-oriented environment.
Strong attention to detail and flexibility to work within a team
environment is essential as is the ability to multitask. Work
closely with Financial Aid, Admissions, Registrar, Accounts Payable
and other Student Service departments to provide seamless customer
service. Must be an effective written communicator and have the
ability to oversee minor clerical operations. Assist in monitoring
and creating content for departmental social media platforms to aid
with customer service. Other duties as assigned.
Essential Qualifications:
Bachelor’s degree from an accredited four-year college or
university and/or the equivalent training and administrative work
experience involving the study, analysis, evaluation, development
or improvement of administrative policies, procedures, practices or
programs. Working knowledge of the general practices, program or
administrative specialty. Basic knowledge of and the ability to
apply fundamental concepts. Working knowledge of budget policies
and procedures. Ability to learn, interpret, and apply a wide
variety of policies and procedures relating to and impacting the
applicable program, organizational unit or administrative
specialty. Knowledge of and the ability to apply basic methods and
procedures used for research and statistical analysis. Ability to
analyze data and make accurate projections using business
mathematics and basic statistical techniques. Ability to make
independent decisions, exercise sound judgment, handle multiple
priorities, and organize and plan work assignments. Ability to
compile, write, and present reports related to program or
administrative specialty. Demonstrated ability to establish and
maintain cooperative working relationships.
A background check (including a criminal records check) must be
completed satisfactorily and is required for employment. CSU will
make a conditional offer of employment, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Failure to complete the background check
satisfactorily may affect the continued employment of a current CSU
employee who was conditionally offered the position.
Preferred Qualifications:
Experience using PeopleSoft Student Financials functionality in a
university environment. Working knowledge of Federal/CSU rules and
policies. Experience providing customer service in a Higher
Educational environment.
Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and
Contact Information for Title IX Coordinator
Additional Information:
California State University, Fullerton celebrates all forms of
diversity and is deeply committed to fostering an inclusive
environment where students, staff, administrators, and faculty
thrive. Individuals interested in advancing the University’s
strategic diversity goals are strongly encouraged to apply.
Reasonable accommodations will be provided for qualified applicants
with disabilities who self-disclose.
As of January 1, 2022, the CSU
Out-of-State Employment Policy prohibits the hiring of
employees to perform CSU-related work outside the state of
California.
Multiple positions may be hired from this recruitment based on the
strength of the applicant pool.
If you are applying for a staff position, please note that you are
not eligible to work concurrently in a staff position and an
Academic Student position such as a Graduate Assistant, Teaching
Associate, Instructional Student Assistant, or Student Assistant
position.
Regular attendance is considered an essential job function; the
inability to meet attendance requirements may preclude the employee
from retaining employment.
Employee/applicant who applies for a position may be required to
successfully complete job-related performance test(s) as part of
the selection process.
Online application/resume must be received by electronic submission
on the final filing date by 9:00 PM (Pacific Standard
Time)/midnight (Eastern Standard Time). Applicants who fail to
complete all sections of the online application form will be
disqualified from consideration.
California State University, Fullerton is not a sponsoring agency
for staff or management positions (i.e., H1-B Visas).
Application Deadline: Sep 12, 2024 (9:00 PM)
Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/542245/customer-service-specialist-administrative-analystspecialistnonexempt
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