? *Job Title: Customer Success Representative – Remote Work**
? *Company:** Chevron
? *Location:** Jacksonville, Florida, US…
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4
### Job Description:
Are you passionate about customer service and dedicated to ensuring customer satisfaction? Chevron is looking for a Customer Success Representative to join our dynamic team in a part-time capacity. This role is ideal for someone who values reliability and is eager to contribute to a culture that encourages ongoing learning and development.
### Key Responsibilities:
As a Customer Success Representative at Chevron, you will:
– **Customer Engagement:** Build and maintain strong relationships with customers to understand their needs and ensure a positive experience with our products and services.
– **Problem Resolution:** Address customer inquiries and issues promptly and effectively, utilizing innovative approaches to resolve problems and improve service quality.
– **Feedback Collection:** Gather customer feedback and insights, analyzing data to identify trends and areas for improvement in our offerings.
– **Account Management:** Assist in managing and nurturing customer accounts, ensuring that they receive value from our solutions and helping them achieve their business objectives.
– **Collaboration:** Work closely with cross-functional teams?including sales, marketing, and product development?to relay customer feedback and contribute to product enhancements.
– **Training and Support:** Provide training and support to customers on product usage and best practices, enabling them to maximize their outcomes.
– **Reporting:** Maintain accurate records of customer interactions and outcomes using our internal CRM system, ensuring data integrity and fostering a proactive customer approach.
– **Continuous Improvement:** Participate in ongoing training and development opportunities to enhance skills and remain knowledgeable about industry trends and best practices.
### Requirements:
? *Educational Background:**
– Bachelor’s degree in Business, Communications, or a related field preferred.
? *Experience:**
– A minimum of 4 years of experience in customer success, account management, or a related role, preferably within a corporate environment.
? *Skills & Competencies:**
– **Technical Proficiency:** Familiarity with CRM systems and customer support tools; proficiency in Microsoft Office Suite.
– **Personality Traits:**
– *Dedicated:* Committed to delivering top-tier service and supporting team objectives.
– *Reliable:* Dependable in fulfilling responsibilities and meeting deadlines consistently.
– **Soft Skills:**
– *Adaptability:* Ability to pivot and adjust strategies based on changing customer needs and industry advancements.
– *Innovation:* Creative problem-solving skills to enhance customer experiences and improve processes.
### Benefits:
– Vision insurance
– Relocation allowance
– Remote work flexibility
– Opportunities for professional development and career advancement
### Working Environment:
At Chevron, we foster a culture of ongoing learning and development, encouraging those we employ to continually refine their skills and unlock their full potential both personally and professionally. Join us in promoting an inclusive and innovative workplace.
### Deadline to Apply:
Please submit your application by September 21, 2024.
### Equal Opportunity Statement:
Chevron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
We look forward to receiving your application and thank you for considering a career with Chevron!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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