We are seeking a highly motivated Live Chat Specialist to join our Customer Service team. The ideal candidate will be responsible for providing exceptional customer service and support through live chat interactions. The Live Chat Specialist will be the first point of contact for customers seeking assistance and will play a key role in ensuring customer satisfaction.
Responsibilities…
? Respond to customer inquiries and provide support through live chat
? Assist customers with product information, order status, and technical issues
? Resolve customer complaints and issues in a timely and professional manner
? Escalate complex issues to the appropriate department for resolution
? Maintain accurate records of customer interactions and transactions
? Meet or exceed performance metrics for response time and customer satisfaction
Qualifications
? Excellent communication and interpersonal skills
? Ability to multitask and prioritize in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Previous customer service experience preferred
? Proficiency in typing and computer skills
? Ability to work independently and as part of a team
If you are passionate about providing exceptional customer service and have the skills to thrive in a fast-paced environment, we want to hear from you
