Are you a passionate and enthusiastic individual with a love for all things Disney? Do you have exceptional customer service skills and a knack for problem-solving? If so, then we have an exciting opportunity for you! The Walt Disney Company is seeking a Member Service Representative to join our team. As a Member Service Representative, you will play a vital role in delivering magical experiences… to our guests by providing exceptional service and support. If you have a positive attitude, excellent communication skills, and a desire to create unforgettable memories for our guests, then we want to hear from you! Join us and be a part of the magic at The Walt Disney Company.
Provide exceptional customer service to guests by responding to inquiries, troubleshooting issues, and resolving complaints in a timely and professional manner.
Act as the main point of contact for guests, ensuring a positive and memorable experience throughout their interactions with the company.
Maintain a thorough understanding of Disney’s products, services, and policies in order to accurately assist guests and provide appropriate recommendations.
Handle high volume of inbound calls and emails from guests and effectively manage multiple tasks and requests simultaneously.
Collaborate with other team members and departments to ensure seamless and efficient guest experiences.
Utilize problem-solving skills to identify and resolve issues in a timely and effective manner.
Effectively communicate with guests to gather necessary information and provide updates on the status of their inquiries or issues.
Maintain accurate and detailed records of guest interactions and transactions, adhering to company policies and procedures.
Strive to exceed guest expectations and consistently deliver exceptional service in a fast-paced and dynamic environment.
Continuously seek opportunities to improve processes and procedures to enhance the overall guest experience.
The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
