American Airlines is seeking dedicated individuals to join our team as Remote Part-Time Customer Service Representatives. In this role, you will be responsible for providing excellent customer service to passengers, assisting with reservations, addressing inquiries, and resolving issues to ensure a positive travel experience.
Key Responsibilities:
? Respond promptly to customer inquiries via phone, email, and chat channels
? Assist passengers with flight reservations, changes, and cancellations
? Handle customer complaints and concerns professionally and efficiently
? Provide accurate information regarding flight schedules, fares, policies, and procedures
? Collaborate with other team members to ensure seamless communication and resolution of issues
? Maintain up-to-date knowledge of airline regulations and industry trends
Required Skills and Qualifications:
? Excellent verbal and written communication skills
? Strong interpersonal skills and ability to interact effectively with… diverse customers
? Ability to multitask and prioritize in a fast-paced environment
? Proficiency in computer systems and familiarity with reservation software (e.g., Sabre, Amadeus)
? Previous customer service experience preferred
? High school diploma or equivalent required; college degree preferred
Experience:
? Previous experience in a customer service role is preferred
Working Hours:
? Part-time position with flexible scheduling options
Knowledge, Skills, and Abilities:
? Knowledge of airline industry regulations and practices is a plus
? Ability to adapt to changing circumstances and work effectively in a remote environment
? Strong problem-solving skills and attention to detail
? Fluency in multiple languages is an advantage
Benefits:
? Competitive hourly wage
? Opportunities for advancement and professional development
? Travel privileges for employees and their eligible family members
? Comprehensive training program provided
Why Join American Airlines:
? Be part of a dynamic team dedicated to delivering exceptional service
? Opportunity to work remotely and enjoy a flexible schedule
? Join a renowned airline with a rich history and commitment to excellence
How to Apply: To apply for the Remote Part-Time Customer Service Representative position at American Airlines, please visit our careers page and submit your resume along with a cover letter outlining your qualifications and interest in the role. We look forward to welcoming you to our team
