Job Description:
Delta Airlines is seeking a dedicated and attentive Remote Customer Service Representative to join our team. The ideal candidate will be responsible for communicating with our customers, offering assistance, and resolving inquiries in a timely and professional manner. This role requires the ability to handle a high volume of calls, emails, and chat inquiries daily. Our Customer… Service Representative will be the first point of contact for our customers, and should demonstrate a commitment to providing excellent service and support.
Job Type:
This is a full-time position with a rotating schedule that requires availability to work evenings, weekends, and holidays.
Responsibilities:
1. Respond to customer inquiries via phone, email, and chat.
2. Provide accurate information about products and services.
3. Handle complaints and escalations professionally.
4. Document all customer interactions in the CRM.
5. Follow-up on customer issues and ensure resolution.
6. Participate in training and development programs.
7. Meet or exceed performance goals and metrics.
Benefits:
1. Competitive salary with regular reviews.
2. Comprehensive health benefits including dental.
3. 401k retirement plan with company match.
4. Employee discount on flights and other Delta products.
5. Paid time off and holiday pay.
Hourly Salary Range: $25 ? $45, rotate timely within the range.
Job Requirements:
1. High school diploma or equivalent.
2. Minimum of 1-year customer service experience.
3. Proficiency in Microsoft Office and CRM software.
4. Excellent communication and interpersonal skills.
5. Ability to work in high-pressure situations.
Location:
This is a remote position, but candidates must be based in the United States.
Company Description:
Delta Airlines is a global leader in the aviation industry, known for our commitment to quality, innovation, and customer satisfaction. As a company, we value diversity and strive to provide a positive and inclusive work environment for all employees. We believe in investing in our people and offer numerous opportunities for growth and development.
Educational Requirements:
Candidates must possess at least a high school diploma or equivalent.
Positive Work Environment:
We are committed to fostering a positive work environment where employees feel valued and appreciated. We provide regular feedback and opportunities for professional development.
How to Apply:
Interested candidates can apply through our website. Please include your resume and a cover letter explaining why you would be a good fit for this role. We look forward to hearing from you
