Job Description:
Delta Airlines is currently seeking a passionate, customer-oriented Remote Customer Service Representative. As the first point of contact, you?ll represent our airline, offering solutions and making our passengers? travel experiences unforgettable. You?ll handle customer inquiries, reservations, ticketing, and other related tasks. This is a fantastic opportunity for a highly… motivated individual to join a reputable airline company and enhance their customer service skills.
Job Type: Full-Time
Working Hours: 40 hours per week
Responsibilities:
1. Respond promptly to customer inquiries via phone, email, or chat.
2. Handle and resolve customer complaints regarding flight reservations, ticketing, and other services.
3. Offer information about our services, including flight schedules, pricing, and promotions.
4. Assist passengers with special needs or requests.
5. Work closely with other team members to ensure a seamless customer service experience.
6. Maintain customer records by updating account information.
7. Stay updated on new products, services, and policies.
Benefits:
1. Competitive salary package.
2. Health, Dental and Vision Insurance.
3. Generous paid time off.
4. Employee discounts on flights.
5. Comprehensive training and development opportunities.
Hourly Salary Range: $25 ? $45 (depending on experience and qualifications)
Job Requirements:
1. Excellent communication skills.
2. Proficient in MS Office Suite and CRM software.
3. Prior experience in a customer service role.
4. Ability to work in a fast-paced environment.
5. Must be a U.S. citizen or have legal permission to work within the U.S.
Basic Educational Requirements: High School Diploma or equivalent.
Company Description:
Delta Airlines is a global leader in the aviation industry, renowned for our commitment to reliability, customer service, and innovation. With a broad network spanning numerous destinations, we connect people and cultures around the world. Our team is composed of diverse, talented individuals dedicated to making every flight a positive experience. As part of Delta Airlines, you?ll be instrumental in maintaining our reputation as a customer-focused airline.
Positive Work Environment: We promote a supportive and inclusive work environment where everyone?s contributions are valued.
To Apply: Interested candidates can apply through our website at www.deltaairlines.com/careers.
Delta Airlines is proud to be an equal opportunity employer
