Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility… has more than 25,000 employees across 5 countries.
Job title:
Remote Customer Service Representative (Healthcare) – Bilingual & Non-Bilingual Positions
Job Description:
Join Sagility: Elevate Your Career in Healthcare Customer Service!
Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
?oin Us and S.O.A.R
? S – Spark Curiosity
? O – One Team, One Direction
? A – Action for Results
? R – Right by Right Purpose
We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.
Benefits:
? Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
? Performance incentives
? Paid training in a state-of-the-art video training environment
? Comprehensive health plan available after 90 days
? Employee wellness and engagement programs
? Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Responsibilities:
? Promptly and effectively manage all incoming calls
? Conduct research to provide effective solutions for customer issues
? Document all calls accurately
? Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
? Strive to achieve daily team quality and customer satisfaction goals
What We Are Looking For:
? Unwavering commitment to perfect effort
? Punctuality and dedication
? Ability to thrive in a fast-paced environment
? Proficiency in navigating various computer applications
? Drive to exceed caller expectations
? Desire to build and enhance current skills
? Positive attitude and teamwork orientation
? Previous healthcare experience is a plus
? Previous call center experience is required
Requirements:
? 18 years of age or older
? High School Diploma or equivalent
? Minimum of 1 year in a single job, preferably in a call center customer service environment
? Reliable attendance with no missed time in the first 90 days
? Ability to type 25 wpm
? Strong oral and written communication skills
? Comfort with desktop computer systems
? Hardwired internet connection with speeds greater than 5MB upload and 10MB download
? Secure, private work area at home
? Flexible schedule availability (Monday-Saturday)
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
Work@Home Texas (CST)United States of America
