Remote Intake Specialist III (Documents)
Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am – 5:00pm…
Essential Job Duties
? Observe rules governing privileged communication and confidential information.
? Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts.
? Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties.
? Provide explanation of LegalShield plan benefits to members.
? Review call logs daily and audit intakes to ensure timely service to members.
? Utilize various software (LegalShield Partner, 8×8, outlook, etc.) with accuracy and efficiency.
? Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate.
? File all correspondence in office document management system, ensuring accuracy of filing.
? Check incoming documents for potential conflict of interests, notifying appropriate parties.
? Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements.
Secondary Job Duties:
Other tasks/projects as assigned by supervisor.
Physical Requirements:
Ability to remain seated for extended periods of time.
Education/Experience/Skill Requirements:
? High school diploma or equivalent.
? Prior work experience required, customer service experience preferred.
? Good keyboard skills and computer skills.
? Excellent customer service skills/focus with demonstrated composure, ownership & professionalism.
? Good telephone communication skills; listening, courtesy and professionalism.
? Positive, upbeat, helpful and patient temperament.
? Good prioritization, organization and multitasking skills.
? Must be reliable with consistent attendance and punctuality.
? Must live in the North Texas area.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 37.5 ? 40 per week
Benefits:
? Dental insurance
? Employee assistance program
? Health insurance
? Health savings account
? Life insurance
? Paid time off
? Referral program
? Vision insurance
Schedule:
? Day shift
? Monday to Friday
Application Question(s):
? Do you have high-speed internet?
Education:
? High school or equivalent (Required)
Experience:
? Customer service: 1 year (Required)
Work Location: Hybrid remote in Fort Worth, TX 76107
