Hireworkwise Tech Support Rep Remote

Tech Support Rep Remote

  • Anywhere

Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user.

Responsibilities: (Other duties may be assigned)
? Consult with existing and new customers to offer a variety of products and services
? Solve complex customer challenges and regain customer confidence
? General knowledge of company, products, and/or services
? Obtain customer information and enter into various CRM systems
? Adhere to QA requirements and utilize a call flow
? Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information

Qualifications:
? Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
? Technical PC experience (Windows, preferred)
? Ability to work independently as well as part of a team (Promotes positive work environment)
? Analytical and problem-solving skills
? Excellent communication skills (Professional demeanor)
? Ability to build rapport with customers and exhibit empathy
? Proficient with technology applications; email, Internet browsers, search engines and data management systems
? Basic math skills

What We Offer:
? Fun and Friendly work environment
? Flexible schedules
? Benefits; medical, dental, and vision
? Excellent advancement opportunities Amazing Referral Program
? – Earn $400 for every referral after 340 hours worked (60 days)!